Prescription Policy
Orders containing prescription medicines may be placed through this website.
After an order is placed, our staff will contact the customer to request and verify a valid prescription before any prescription item is supplied.
Prescription items will not be supplied until verification is complete. If verification fails, or if a medicine cannot legally or safely be supplied, the pharmacist may reject the order, cancel the prescription item, or adjust the order as needed.
Please do not use this website for medical emergencies. If you need urgent medical help, contact local emergency services or appropriate urgent care immediately.
Any prescription information submitted through the website will be handled in accordance with our approved Privacy Policy.
Need help with a prescription?
Contact our pharmacy team for assistance with prescriptions or product inquiries. There is no secure upload feature on this website. Do not submit prescription documents through the website or the contact form. Reach out via WhatsApp or email instead.
How to get help with prescriptions
- Browse our pharmacy catalogue and add products to your cart.
- Proceed to checkout to place your order.
- If your order includes a product that may require a prescription, our pharmacy team will contact you.
- You can also contact us directly via WhatsApp or email with any prescription-related questions.
Frequently asked questions
Currently, there is no secure upload feature on the website. Please contact our pharmacy team for assistance with prescriptions.
You can reach us via WhatsApp or email. Use the contact buttons above or visit our Contact page.
You can browse and add products to your cart. Our pharmacy team reviews orders and will contact you if additional information is needed.
Do not submit sensitive medical or prescription information through the website contact form. Contact our pharmacy team directly for secure communication.
Chat with our pharmacy team on WhatsApp for quick assistance.
Send us an email and we will respond during business hours.
Visit our contact page for all available support channels.